At Anteka.co, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are dissatisfied with your purchase, you may initiate a return within 30 days from the date of delivery for a full refund, store credit, or exchange, subject to the terms and conditions outlined below:

1. Eligibility Criteria for Returns:

• Items must be unused, unworn, unwashed, and in the same condition as received.
• Items must be returned in their original packaging with all tags attached.

2. Non-returnable Items: The following items are not eligible for return:

• Items marked as final sale.
• Personalized/customized items.
• Items damaged due to misuse, neglect, or improper care.

3. Initiation of Return: To initiate a return, please contact our customer service team at +962 79 861 0079 with your order number and details of the item(s) you wish to return. Our team will guide you through the return process.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged).
• We recommend using a trackable shipping method to ensure the safe return of your items.

5. Refund/Exchange Process:

• Refunds will be issued to the original payment method used for the purchase within 7-10 business days of receiving the returned item(s).
• Exchanges are subject to product availability. If the desired exchange item is unavailable, a refund or store credit will be issued instead.

6. Restocking Fee: A restocking fee may apply to certain returns, especially for large or high-value items. Any applicable restocking fee will be deducted from the refund amount.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will arrange for a replacement or issue a refund as per your preference.

8. International Returns: Please note that international returns may be subject to additional fees and customs regulations. Customers are responsible for understanding and complying with these requirements.

9. Policy Updates: We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

10. Contact Us: If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at [email address or phone number].